Indigo truly wows customers and how…..

Yesterday was a chaotic evening for sure. I was scheduled by the 8 pm flight from Mumbai to Namma Bengaluru…. Had called for the cab at 1715 just in case so could leave by 1730 max and avoid the Dharavi traffic. I breezed through Dharavi and thought wow I will have a good 2 hours at the airport to work. But I was wrong and how. Kalanagar onwards there was bumper to bumper traffic and not even 2 wheelers could squeeze by. Traffic crawled like that for some time and on inquiring with others by rolling down the window got to know that some tanker had overturned in Jogeshwari so the traffic had backed up all the way to Worli Bandra Sealink!!! Wow that was some back up! I was forced to remain calm as the minutes kept ticking away. Phone calls made, status updates on Facebook done, tweeted, searched for tweets, what does one do? Spoke to the Indigo call centre and the agent rattled off what the screen probably said “The flight has closed so even if you make it to the airport, you won’t be allowed” The next flight was 2115 and there were seats available thankfully even if the price was double. Reached the airport at 1950 and rushed to the counter outside. The counter agent said the same thing. Went inside. Spoke to a lady who immediately diverted me to another counter for Bangalore passengers and found 2 more ahead of me in the same situation. The lady at the counter just put us on to the next flight without even asking us to pay a dime. I was surprised when she asked me if I wanted a window or an aisle seat. Ma’am I would have travelled by the toilet seat too a la Pakistan International Airlines. (For the uninitiated, please read) I sure was relieved but am sure other airlines would have raked in the moolah at this God sent opportunity. Indigo you completely enamoured me and a others too. Small wonder I am a regular on this airline. Indigo you rock!!

Indigo’s new look

My favourite, Indigo airlines has a new look in terms of the cabin crew’s attire. While the dress is nice, I am surprised at the hair do. They have short hair and to add insult to injury, the air hostesses are expected to wear wigs…. The poor ladies are so conscious of it that they keep their neck stiff lest the wig fall off if they bend. Wake up Indigo. Natural hair makes much more sense than those flimsy wigs. Give up the crazy idea.

An additional day in September

Last Thursday (September 23, 2010) I traveled from Chennai to Mumbai by Spicejet. Now that in no way diminishes my love or respect for Indigo but the timings suited me the most. Spicejet is another low cost airline and they have an inflight magazine too. Found an advertisement there by one Bharat Scans of Chennai for something to do with the heart. They had some coupon on it and what grabbed my attention was the date – September 1 to 31!!!! Since when did September have 31 days? Another case of poor copy writing. Advertisers wake up!!!!

Punctual Indigo

I am writing from my Indigo flight from Delhi to Mumbai. This time all 3 flights have been Indigo only. One thing that strikes anyone is their punctuality. All early morning flights are on time being the first flights but I took the last flight from Bangalore to Delhi and was surprised to see it take off on time (Infact we were air borne at the appointed hour) and it landed about 20 minutes ahead of schedule. The flight now too has taken off bang on and should land too the same way. Another thing I am impressed is that the air hostesses address you by your name. Gives a personalised touch despite being a low cost airline. Simple things but they strike a chord. Yes you have to buy food but then there are no free lunches in life:-)

Low Cost Airlines


Low cost airlines (Indigo is what I am talking about) are really taking things too far. When booking through the web, they give you an option to book a seat of your choice but charge Rs. 50 per seat. So I always skip that. Thursday, December 3, 2009 while checking in, I asked if I could get the emergency exit seat. The lady at the counter non chalantly said ‘Sir Rs. 100 extra’ I was like WTF? I pay for listening to the sermon of the hostess on the emergency procedure? No wonder i got an aisle seat and did not pay a single paisa. The plane was barely at 50% capacity so was most comfortable. The icing on the cake was landing in Mumbai sans any delays.